1. An ISO 9001 supplier demonstrates which of the following characteristics?
A) Uses a six sigma quality system B) Has adopted the principles of total quality management (TQM) C) Has documented procedures and follows those procedures D) Purchases their raw material from another ISO 9001 certified supplier
2. A company wants to rapidly expand distribution internationally. The company has decided that distribution is not a core capability. Which of the following logistics strategies is most appropriate?
A) Develop distribution and transportation as core capabilities B) Redesign the distribution processes to eliminate redundant logistics activities C) Contract with a third-party logistics (3PL) provider for warehousing D) Contract with a fourth-party logistics (4PL) provider for integrated logistics services
3. Shortly after implementation of a supplier quality-management program, the customer's and supplier's measurements of an attribute differ. The most appropriate course of action is to:
A) use the customer×?â?¬â?¢s data for the attribute B) stop measuring performance for the attribute C) redefine performance criteria D) investigate data collection methods
4. ISO 9001 standards are best used to:
A) ensure high quality products are delivered to customers, although it does not yet include service aspects B) demonstrate to the market that goods and services have the highest level of quality and should be considered ×?â?¬Ë?best in class×?â?¬â?¢ C) provide documentation of adherence to quality standards for a firm×?â?¬â?¢s suppliers to avoid issues with conflict minerals D) demonstrate the ability to meet customer×?â?¬â?¢s requirements and engage in quality improvement
5. A firm produces goods that are subject to frequent customer design changes. The products are sold to a few distributors who sell to a large number of retailers. In this situation, which of the following represents the best approach for which the firm should produce those goods?
A) Using a push strategy to replenish the distributors B) Using a pull strategy based on retailer sales C) Using a push strategy based on retailer sales D) Using a pull strategy to replenish the distributors
1. Right Answer: B Explanation: ISO 9001 is the international standard that specifies requirements for a quality management system (QMS). Organizations use the standard to demonstrate the ability to consistently provide products and services that meet customer and regulatory requirements. It is the most popular standard in the ISO 9000 series and the only standard in the series to which organizations can certify. Successful businesses understand the value of an effective Quality Management System that ensures the organization is focussed on meeting customer requirements and they are satisfied with the products and services that they receive.
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