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APICS Certified Supply Chain Professional CSCP new Practice Questions 2023 - Part 18

Mary Smith

Mon, 20 Apr 2026

APICS Certified Supply Chain Professional CSCP new Practice Questions 2023 - Part 18

1. A retailer wants to implement customer relationship management (CRM). The first step in the implementation process is to:

A) update the customer master file
B) become customer-centric
C) decide on CRM software
D) select an implementation partner



2. Which of the following processes is a feature of supply chain event management (SCEM) software?

A) Posting transactions within a supply chain
B) Minimizing the total inventory level in a supply chain
C) Scheduling events to enable vendors and customers to conduct business efficiently
D) Triggering business rules when exceptional events occur in a supply chain



3. A manufacturer has direct relationships with its tier 1 suppliers. Which of the following supplier capabilities is a benefit to the manufacturer establishing a direct relationship with lower-tier suppliers?

A) Provides smaller lot sizes
B) Provides components with short lead times
C) Provides Just in Time deliveries
D) Provides information about impending shifts in the economy



4. Variation in upstream requirements can be reduced by increasing:

A) demand visibility.
B) production capacity.
C) product features.
D) safety stock.



5. Which of the following metrics would be most appropriate for a group of trading partners that is trying to gain competitive advantage through supply chain reliability?

A) Cash-to-cash cycle time
B) Supply chain response time
C) Order fulfillment lead time performance
D) Value-added cost per employee



1. Right Answer: C
Explanation: Reference:https://www.workwisellc.com/blog/10-steps-successful-crm-implementation/

2. Right Answer: D
Explanation:

3. Right Answer: D
Explanation:

4. Right Answer: A
Explanation:

5. Right Answer: C
Explanation:

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