1. Which of the following outcomes is most likely a result of allocating excess capacity to a supply chain facility?
A) Lower utilization which leads to higher cost B) Higher utilization which leads to higher cost C) Higher utilization which leads to lower cost D) Lower utilization which leads to lower cost
2. A master scheduler receives a new order with a due date inside the demand time fence (DTF). The best response is to:
A) accept the order and schedule B) reject the order and inform sales C) identify the impact on current orders and escalate D) accept the order but change the due date
3. Which of the following supply chain metrics is the best indicator of order fulfillment performance?
A) Delivery to promise B) Cash-to-cash cycle time C) Customer order lead time D) Delivery to request
4. A manufacturer of innovative products needs to focus on which of the following factors?
A) Cost per unit B) Time-to-market C) Component inventory levels D) Equipment utilization
5. Which of the following components of customer relationship management (CRM) system enables a company to more effectively manage its existing accounts, prospect for new customers, and track the impact of pricing, promotions and forecasts?
A) Market segmentation B) Customer segmentation C) Customer service automation D) Sales force automation
1. Right Answer: A Explanation: Reference:https://www.investopedia.com/terms/e/excesscapacity.asp
2. Right Answer: C Explanation:
3. Right Answer: C Explanation: Reference:https://www.easyship.com/blog/top-order-fulfillment-metrics
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