CA Foundation Business Economics Questions 2023 - Part 32
Fri, 03 Mar 2023
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APICS Certified Supply Chain Professional CSCP new Practice Questions 2023 - Part 38
1. The most effective means to measure customer loyalty would use which of the following approaches?
A) Determine the ability to satisfy a customer×?â?¬â?¢s delivery date
B) Conduct customer survey for direct feedback
C) Analyzing customer repurchase patterns
D) Monitor rate of call center activity
2. Which of the following four perspectives are used in the balanced scorecard?
A) Customer, internal process, workforce learning and growth, financial
B) Customer, operations, internal process, financial
C) Customer, operations, internal process, workforce learning and growth
D) Customer, marketing, operations, financial
3. In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:
A) company policy
B) viewed as a way to reduce costs
C) considered necessary
D) considered risky
4. Managing supply chain risks includes which of the following activities?
A) Developing alternatives to key suppliers
B) Setting aside funds for disruption-recovery efforts
C) Charging each supply chain partner a portion of risk cost
D) Creating extra inventory to cover disruptions in the supply chain
5. The most important challenge to consider when sourcing globally is:
A) the identification of sources capable of producing the materials.
B) the availability of low-cost labor and energy.
C) complying with specific import/export issues.
D) balancing the difference between piece price and total cost.
A) Determine the ability to satisfy a customer×?â?¬â?¢s delivery date
B) Conduct customer survey for direct feedback
C) Analyzing customer repurchase patterns
D) Monitor rate of call center activity
2. Which of the following four perspectives are used in the balanced scorecard?
A) Customer, internal process, workforce learning and growth, financial
B) Customer, operations, internal process, financial
C) Customer, operations, internal process, workforce learning and growth
D) Customer, marketing, operations, financial
3. In a make-or-buy decision, if the product is modular and the company is dependent on knowledge and capacity, outsourcing most likely will be:
A) company policy
B) viewed as a way to reduce costs
C) considered necessary
D) considered risky
4. Managing supply chain risks includes which of the following activities?
A) Developing alternatives to key suppliers
B) Setting aside funds for disruption-recovery efforts
C) Charging each supply chain partner a portion of risk cost
D) Creating extra inventory to cover disruptions in the supply chain
5. The most important challenge to consider when sourcing globally is:
A) the identification of sources capable of producing the materials.
B) the availability of low-cost labor and energy.
C) complying with specific import/export issues.
D) balancing the difference between piece price and total cost.
1. Right Answer: C
Explanation: Reference:https://www.userlike.com/en/blog/measure-customer-loyalty
2. Right Answer: C
Explanation: Reference:https://balancedscorecard.org/bsc-basics/articles-videos/the-four-perspectives-of-the-balanced-scorecard/#:~:text=The%20four%20perspectives%20of%20a,Process%2C%20and%20Learning%20and%20Growth.
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: D
Explanation:
Explanation: Reference:https://www.userlike.com/en/blog/measure-customer-loyalty
2. Right Answer: C
Explanation: Reference:https://balancedscorecard.org/bsc-basics/articles-videos/the-four-perspectives-of-the-balanced-scorecard/#:~:text=The%20four%20perspectives%20of%20a,Process%2C%20and%20Learning%20and%20Growth.
3. Right Answer: B
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: D
Explanation:
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