1. Which of the following objectives is the primary driver in the design and implementation of lean process management?
A) Reducing the level of inventory B) Decreasing the cash-to-cash cycle C) Integrating processes between departments D) Satisfying customer requirements
2. Value stream mapping provides the most benefit when:
A) analyzing customer requirements. B) identifying nonvalue-added activities. C) planning kaizen events. D) implementing an information technology strategy.
3. A company that is having difficulties prioritizing resources against a long list of improvement projects should use which of the following processes?
A) Control chart B) Competitive benchmarking C) Pareto analysis D) Six Sigma
4. A supervisor knows that employees have good ideas for improving department operations but are hesitant to share them. Which of the following tools would be most appropriate for encouraging the employees to participate in identifying opportunities?
A) Tree diagram B) Pareto chart C) Process map D) Affinity diagram
5. An operations manager wants to measure variability in the delivery time of insurance policies to clients. Which of the following quality tools most appropriately would show the level of variability?
A) Pareto chart B) Histogram C) Scatterplot D) Check sheet
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