1. The process of continuous improvement can be defined best as a continuous effort to:
A) concurrently improve performance on several measures through incremental improvements. B) eliminate root causes of waste through incremental improvements. C) eliminate root causes of problems through radical changes. D) reduce direct and indirect costs through incremental changes.
2. A retailer that imports furniture from several manufactures in low-wage countries wants to reduce variability in quality. The retailer has proposed merging with one of the manufacturers and giving it sole responsibility for one product family. The proposed merger is an example of:
A) parallel integration. B) internal integration. C) horizontal integration. D) vertical integration.
3. Which of the following activities is forbidden in a free trade zone (FTZ)?
A) Cross-docking goods B) Reconfiguring product C) Re-exporting goods D) Conducting retail trade
4. Which of the following metrics is typically the most appropriate measure of product and service quality?
A) Internal inspection B) Product performance C) Customer perception D) Warranty claims
5. A company that sells 60 units of product in a given year and has an average quantity on hand of 10 units. There are 360 selling days and 261 production days in the year. The company has on hand how many days of product inventory?
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