1. A manufacturer and the distributors of its products have decided to focus on price and product availability as strategic priorities. Which of the following values would be the most appropriate measure of customer service?

A) Manufacturer's volume flexibility
B) Order-fulfillment lead times
C) Distributors' order-fill rates
D) Supply chain inventory days of supply



2. The best way to manage a business relationship is to measure performance to:

A) cost of ownership metrics.
B) quality targets.
C) on-time delivery.
D) agreed-upon metrics.



3. What are the steps in the supplier relationship process?

A) Measure, fulfill, document, model
B) Source, document, manage
C) Measure, procure, fulfill, model
D) Source, procure, fulfill, manage



4. The strategy to implement supplier relationship management has been developed. The most appropriate next step is to:

A) develop criteria for prospective partners.
B) develop policies for alliances.
C) select initial partners.
D) conduct a pilot implementation.



5. Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?

A) Managing multifaceted relationships
B) Negotiating a win-win deal
C) Planning for change
D) Conducting pulse checks