1. A firm experiences a supply chain interruption from a second-tier supplier. Which of the following actions is the firm likely to take to minimize future interruptions?

A) Require the supplier to submit weekly cycle count reports.
B) Require the supplier to implement a sales and operations planning process.
C) Map the supplier's supply chain to identify risks and opportunities.
D) Conduct an ISO 14001 audit of the supplier.



2. An organization is partnering with a supplier. The most appropriate tool to ensure that the supplier has the necessary capabilities is:

A) a supplier-input-process-output-customer diagram.
B) supplier certification.
C) supplier relationship management.
D) supplier performance evaluation.



3. A company most likely would implement a supplier certification program to:

A) improve the supplier's procurement process.
B) abide by ISO standards.
C) validate the supplier's compliance with requirements.
D) implement point-of-sale (POS) terminals.



4. Supplier certification procedures verify that a supplier:

A) has attained ISO certification.
B) implements, documents, and improves procedures to fulfill customer requirements.
C) tracks manufacturing processes, bills of material (BOMs) and routings.
D) manufactures products to specifications shown on engineering documents and bills of material.



5. A large bicycle company has outsourced manufacturing and needs to respond immediately to any logistics problems in the supply chain. The best technological solution to meet this need is:

A) enterprise resources planning.
B) supply chain event management.
C) supplier relationship management.
D) a transportation management system.