1. Which of the following factors is the most important driver of a change to supply chain strategy?

A) Health and safety concerns
B) Competitor actions
C) Government regulations
D) Customer perceptions of value



2. The primary reason to establish a customer-dedicated warehouse is to:

A) integrate and consolidate an assortment of inventory.
B) position inventory to improve response time.
C) balance inventory with consumption.
D) equalize inbound and outbound logistics costs.



3. Which of the following factors is the most appropriate measure of delivery performance for finished goods?

A) Perfect order fulfillment
B) On-time delivery
C) Load efficiency
D) Available-to-promise



4. Which of the following tools is most appropriate to use to determine projects that will achieve the greatest net benefits?

A) Pareto diagram
B) Fishbone diagram
C) Process flow diagram
D) Operation process chart



5. Point-of-sale information fails to measure actual demand most likely because:

A) holidays interrupt typical sales patterns.
B) inventory levels are inaccurate.
C) there is lag time in the system.
D) data about lost sales cannot be captured.