1. Value stream mapping provides the most benefit when:

A) analyzing customer requirements.
B) identifying nonvalue-added activities.
C) planning kaizen events.
D) implementing an information technology strategy.



2. A company that is having difficulties prioritizing resources against a long list of improvement projects should use which of the following processes?

A) Control chart
B) Competitive benchmarking
C) Pareto analysis
D) Six Sigma



3. A supervisor knows that employees have good ideas for improving department operations but are hesitant to share them. Which of the following tools would be most appropriate for encouraging the employees to participate in identifying opportunities?

A) Tree diagram
B) Pareto chart
C) Process map
D) Affinity diagram



4. A manufacturer has direct relationships with its tier 1 suppliers. Which of the following supplier capabilities is a benefit to the manufacturer establishing a direct relationship with lower-tier suppliers?

A) Provides smaller lot sizes
B) Provides components with short lead times
C) Provides Just in Time deliveries
D) Provides information about impending shifts in the economy



5. Variation in upstream requirements can be reduced by increasing:

A) demand visibility.
B) production capacity.
C) product features.
D) safety stock.