1. A manufacturer of innovative products needs to focus on which of the following factors?

A) Cost per unit
B) Time-to-market
C) Component inventory levels
D) Equipment utilization



2. Which of the following components of customer relationship management (CRM) system enables a company to more effectively manage its existing accounts, prospect for new customers, and track the impact of pricing, promotions and forecasts?

A) Market segmentation
B) Customer segmentation
C) Customer service automation
D) Sales force automation



3. A formal currency review as an approach for managing supply chain risk is appropriate when relative currency value:

A) moves above a certain level
B) moves below a certain level
C) moves above or below a certain level
D) maintains a constant value



4. Which of the following statements best characterizes the use of the Supply Chain Operations Reference (SCOR) model?

A) It is used as a reference model for distribution planning
B) It is used to describe and improve any supply chain
C) It is a required reference for reverse logistics
D) It is a requirement for ISO 9000 standards



5. Which of the following characteristics are reflective of a resilient supply chain?

A) Proactive in anticipating events and fast recovery from undesirable events
B) Reactive in anticipating events and fast recovery from undesirable events
C) Proactive in anticipating events and slow recovery from undesirable events
D) Reactive in anticipating events and slow recovery from undesirable events