1. A company is pleased with its delivered solution and reports that is has heard only minimal complaints for the first three months of use. How can the business analyst determine how well the solution meets the business case?

A) A. Ask the sponsor for feedback.
B) C. Conduct a user survey.
C) B. Survey the project.
D) D. Compare the results of day-in-the-life (DITL) testing and integration testing.



2. A startup company sells organic vegetable and fruit smoothies. Management is tracking a rapid decrease in sales of their best-selling juice, so they contract a business analyst to identify solutions in order to increase sales by comparing similar products offered by competitors. Which technique or tool should be used?

A) D. Focus group
B) B. Benchmarking
C) A. Trend analysis
D) C. Competitive analysis



3. When faced with a tight timeline, the project sponsor suggests that the project team start development without creating traceability artifacts. What should the business analyst do?

A) B. Explain the value of requirements traceability.
B) C. Eliminate traceability activities for the project.
C) D. Start development activities without traceability items.
D) A. Negotiate for a quick approval of a reduced set of traceability artifacts.



4. Which of the following tools will help facilitate the decision-making process when stakeholders do not agree on the value of an initiative?

A) B. Force-field analysis
B) D. PEST analyst
C) A. Gap analysis
D) C. Feasibility analysis



5. A project was in the design phase when the team received news of a new regulatory mandate that affects the project. The requirements have already been approved and baselined. If the new requirements are not included, the company will be out of compliance and may face monetary penalties. What should the business analyst do next?

A) D. Update the requirements
B) B. Obtain approval from the project manager.
C) C. Follow the change control process.
D) A. Define the project scope