1. What should the business analyst do to ensure that all requirements meet a quality checklist before the development and testing phase?

A) D. Obtain approval from engineering for partial testing of the requirements.
B) A. Negotiate with the client to standardize the requirements.
C) B. Assign a verification method to each requirement.
D) C. Validate the requirements deemed important by the stakeholders.



2. Last year, a company registered a high number of complaints about its customer service. Which of the following tools or techniques can help to identify the high-priority changes needed to improve that service?

A) C. A Pareto analysis
B) D. A flowchart of the service
C) A. A work breakdown structure analysis of the service
D) B. A cause-and-effect diagram



3. After a project was delivered, the business analyst learns of a project objective with no associated requirement. What would have helped determine this issue before delivery?

A) B. Use cases
B) A. Context diagram
C) C. Tracing requirements
D) D. Process flow



4. A business analyst is leading a project to implement automated order entry software at a local pizza restaurant. The business analyst has very little information about the What step should the business analyst take next? project: the ordering process takes too long and often ends in incorrect orders.

A) B. Request information on the current ordering process and compare it with other companies.
B) A. Identify testing resources to support the implementation.
C) C. Select the software to implement and start working with the technical resources.
D) D. Schedule a requirements gathering sessions with the manager of the ordering department.



5. Which of the following would be the best practice in product validation?

A) D. Two or more testers should test the product using the same test cases so that their evaluations are consistent.
B) B. There should be two separate measurements for evaluating each functional requirement.
C) A. The evaluation criteria should be the same as what was used to measure the requirement.
D) C. The measurement of the requirement should be based on the average of two or more evaluations.