1. Requirements elicitation for a project is occurring. The marketing, acquisition, and production departments want to include specific requirements. The CEO has a requirement to deploy in three months. Which of the following actions will have a greater influence on the project success?

A) C. Conduct a stakeholder analysis and balance requirements by understanding the relative power associated with each stakeholder group.
B) B. Prioritize and develop the requirements of the marketing department since the project will impact a greater number of people.
C) A. Estimate the effort required for each requirement and develop as many functionalities as possible.
D) D. Explain the situation to the CEO and try to obtain an extension of the contract for the actual time necessary to develop the system.



2. A business analyst is working on a project to implement a new call management system for a help desk. They expected the average time interval to answer a call to decrease over time, but the interval has increased instead. Which technique should the business analyst use to investigate the problem?

A) C. Root cause analysis
B) D. Interviews
C) A. Observation
D) B. Process modeling



3. A business analyst is conducting a cost-benefit analysis of potential solution options. The stakeholders have indicated that the estimated growth rate is very important to them. Which technique will allow the business analyst to determine this information?

A) C. Return on investment (ROI)
B) A. Net present value (NPV)
C) D. Internal rate of return
D) B. Payback period



4. When a business analyst uses subject matter experts to define roles and identify influencers, which project artifact is created or updated?

A) B. RACI matrix
B) D. SWOT analysis
C) A. Stakeholder management plan
D) C. Stakeholder register



5. The human resources, engineering, and marketing departments have provided feedback on the business needs for a new product. After analyzing the feedback from the three departments, it would be best to:

A) D. negotiate to best meet each departmentâ??s objectives.
B) C. delegate the decision to be made by the product sponsor.
C) B. vote on the productâ??s highest-value business needs.
D) A. collaborate on a product scope that aligns with the companyâ??s objectives.