1. A national company with offices in every state in the country has deployed a solution to allow employees to view their health benefits online. The business analyst on the project team is validating solution results to assess whether or not the solution has achieved the desired business result. Which is the best technique to gather information from employees regarding their satisfaction with the solution?

A) D. Interface analysis
B) C. Focus groups
C) A. Survey
D) B. Organization modeling



2. Through user acceptance testing, a software flaw was identified. What should the business analyst do next as part of the root cause analysis in order to analyze and resolve the discrepancy?

A) D. Create a fishbone diagram.
B) C. Create a functional decomposition.
C) B. Create a Delphi estimation.
D) A. Create an interface analysis



3. A companyâ??s management team has decided to deploy a new product. However, there is concern that users may not accept a new product that forces them to change existing practices. The business analyst should:

A) A. adhere to the project plan to achieve project objectives.
B) B. clearly communicate project objectives and attempt to defuse tensions.
C) D. voice user concerns to management and recommend that the project be closed.
D) C. delay the applicationâ??s deployment until the conflicts have been resolved.



4. A company is developing a new e-commerce platform to enter a new market segment. Development is well under way when the government issues a new set of regulations. Which course of action should the business analyst take?

A) B. Evaluate if the new set of regulations is aligned with the business case.
B) C. Evaluate the impact of the change on the project schedule.
C) A. Check the traceability matrix to identify affected use cases.
D) D. Obtain management sign-off on the new set of regulations.



5. A business analyst is working with the project manager, company auditors, and project stakeholders to determine whether formal signoff should be required for the project. For which reason would the business analyst recommend formal signoff to the group?

A) A. The organization follows an iterative project life cycle.
B) D. The industry is unregulated.
C) C. Errors in the product could result in financial solvency.
D) B. The project impact is contained within a small department of the company.