1. Joe, a user, sets up an IMAP connection on his smartphone to connect to webmail. Joe is able to view email, but he receives an error message when trying to send a message. When viewing the mail client-s configuration, Joe sees a valid SMTP server and port. Which of the following should Joe check NEXT to resolve the issue?

A) A. Configure the email account as a POP3 connection
B) B. Ensure the SSL/TLS option is being used
C) C. Check that the account password is still valid
D) D. Make sure the smartphone is not in airplane mode



2. A user is connected to a docking station with an optical drive and is trying to back up personal files to removable media, but is encountering write errors. Which of the following is MOST likely cause of the errors?

A) A. The disk has already been finalized
B) B. The files are encrypted
C) C. There is a corrupt file on the hard drive
D) D. The files are not compatible with the type of disk used



3. A technician is configuring a new web server and must have over 10TB of fault-tolerant storage, while minimizing the number of failure points. The applications on the server also require the highest performance available. Which of the following configurations would the technician MOST likely select?

A) A. RAID 0 with 1500rpm 15TB drives
B) B. RAID 1 with 1000rpm 8TB drives
C) C. RAID 5 with 7200rpm 5TB drives
D) D. RAID 10 with 5400rpm 6TB drives



4. An end user is unable to connect to the network, and a technician has visually verified the lights on the back of the PC are active and there is no physical damage to the Ethernet jack. Which of the following tools should the technician use to continue troubleshooting the connection?

A) A. Punchdown tool
B) B. Tone generator and probe
C) C. Cable tester
D) D. Crimper



5. The graphics department has an issue with printing certain files. The printer does not print the complete image on larger files. A technician verifies the network speed of the printer is set to 1GB and that regular text files print without issue. Which of the following is the MOST likely cause of this problem?

A) A. The printer needs more RAM
B) B. The print server is timing out
C) C. The users are not printing in post-script mode
D) D. The printer network connection is set to half duplex