1. A customer asks a technician for a device that has the capability to easily connect a laptop to an external monitor, keyboard, mouse, and charge the battery. Which of the following devices should the technician recommend to the customer?

A) A. Lightning
B) B. KVM switch
C) C. USB 3.0
D) D. Docking station



2. A laptop has a network port that is not working consistently and wireless is out of range. Which of the following would the technician do to quickly get the laptop back on the wired network?

A) A. Use a USB to RJ-45 dongle
B) B. Enable Bluetooth
C) C. Enable NIC teaming
D) D. Replace the motherboard



3. A smartphone user experiences difficulty removing the back cover of the device. Once finally removed, the battery appears to have swollen. The battery is still functional, but requires more frequent charging than it used to. Which of the following should the user do NEXT?

A) A. Remove the battery and let it cool for 24 hours
B) B. Fully discharge and then fully recharge the battery
C) C. Short the battery terminals with a paper clip
D) D. Replace the battery with a new one



4. Which of the following is the benefit of a modern tablet as compared to an e-Reader?

A) A. A tablet has a longer battery life
B) B. A tablet has the ability to host web services
C) C. A tablet has better backlighting for reading in the dark
D) D. A tablet has the ability to run graphically intense applications



5. A technician has been requested to replace an Intel CPU with an AMD CPU on a laptop. Which of the following components will need to be replaced as the technician prepares to complete the order?

A) A. System board
B) B. Inverter
C) C. Memory
D) D. DC jack