1. A technician just installed an antivirus suite on a workstation. It is kept up-to-date and has recently scanned the system. A day later the user reports slower response times than usual. Which of the following is the user MOST likely experiencing?

A) A. Advertisements
B) B. Resource consumption
C) C. A trojan infection
D) D. Unremoved viruses



2. A technician installs a new video card in a desktop with onboard video. The technician boots the unit but sees no display. The monitor power light is on and the OS seems to be loading. Which of the following is the MOST likely cause?

A) A. The display is defective.
B) B. The video card needs to be flashed.
C) C. The internal adapter has not been disabled.
D) D. The new video card is defective.



3. A user is having problems printing. The technician believes the printer may be out of ink. Which of the following troubleshooting steps should be performed NEXT?

A) A. Establish a plan of action to resolve the problem
B) B. Implement the solution
C) C. Test the theory to determine cause
D) D. Verify full system functionality



4. A user can no longer launch their word processing program. The program worked fine yesterday. Which of the following options could BEST be used to fix the word processing program?

A) A. Safe Mode
B) B. Automated System Recovery
C) C. Last Known Good Configuration
D) D. System Restore



5. The contrast ratio for an LCD monitor is BEST defined as the ratio between:

A) A. display resolution and brightness.
B) B. power consumption and output intensity.
C) C. power savings of a comparable CRT monitor and the LCD.
D) D. the darkest and lightest displayed output.