1. How should a technician respond in a situation where a user is very upset about a repeated problem?
A) A. Be nice and inform the user that they are committed to try to fix the problem. B) B. Ask how the user's family is doing and other current affairs to create a calm atmosphere. C) C. Be courteous and assure the user that they will take responsibility for the resolution. D) D. Greet the user in a friendly manner and assure the user that they will fix all of the problems the user has caused.
2. A building has five rooms each with their own switch. All network packets from each room pass through room five's switch prior to reaching any PC or the Internet. Which of the following LAN topologies is being used at this company?
A) A. Mesh B) B. Star C) C. Bus D) D. Hybrid
3. A customer needs 4 new systems for their engineering design department. Which of the following options would BEST satisfy the client's requirements? (Select TWO).(Select 2answers)
A) A. USB 3.0 B) B. DVI output C) C. Thin client D) D. Workstation E) E. Fast Ethernet
4. A technician has been dispatched to install a maintenance kit in a laser printer. Which of the following components should the technician avoid touching when performing the installation?
A) A. Fuser housing B) B. Transfer roller C) C. Pickup roller D) D. Toner cartridge
5. Which of the following is a type of Fiber connector?
Leave a comment