1. A department in an organization set up a proxy server to manage its Internet stage. A technician is configuring the Windows workstations to use the new proxy server. Which of the following Control Panel utilities should the technician use to configure the setting?
A) A. Internet Options - Advanced B) B. Internet Options - Connections C) C. Internet Options - Security D) D. Internet Options - Content E) E. Internet Options - Privacy
2. Which of the following is the amount of memory a user is limited to with a 32-bit version of Windows?
A) A. 2GB B) B. 4GB C) C. 8GB D) D. 16GB
3. A technician is working at a help desk firm and receives a call from a user who has experienced repeated BSODs. The technician is scheduled to take a break just after the call comes in. Which of the following is the BEST choice for the technician to make?
A) A. Politely ask the user to call back B) B. Ask another technician to take the call C) C. Troubleshoot the issue for the user D) D. Input the issue as a ticket and escalate to Tier 2 E) E. Put the user on hold and troubleshoot after the scheduled break
4. A user-s phone contains customer-s PII. The user cannot have the phone automatically wiped because the data is very valuable. Which of the following is the BEST method of securing the phone?
A) A. Fingerprint lock B) B. Passcode lock C) C. Swipe lock D) D. PIN lock
5. Which of the following devices are MOST likely to have a grounding wire attached to them based on the manufacturer-s design? (Choose two.)(Select 2answers)
A) A. UPS B) B. Server rack C) C. PoE phone D) D. Desktop printer E) E. Modem F) F. Patch panel
Leave a comment