CA Foundation Business Economics Questions 2023 - Part 32
Fri, 03 Mar 2023
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Comptia A+ 1002 2023 Questions and answer - Part 3
1. A user who is running Windows XP calls a technician to upgrade the computer to a newer Windows OS. The user states the computer has only 1GB of RAM and 16GB of hard drive space with a 1.7GHz processor. Which of the following OSs should the technician recommended to ensure the BEST performance on this computer?
A) A. Windows 7
B) B. Windows 8
C) C. Windows 8.1
D) D. Windows 10
2. Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?
A) A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
B) B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
C) C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
D) D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved
3. Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
A) A. SSO
B) B. Permission propagation
C) C. Inheritance
D) D. MFA
4. A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
A) A. Guest
B) B. Administrator
C) C. Power User
D) D. Remote Desktop User
5. A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license types should the technician recommend?
A) A. Open license
B) B. Personal license
C) C. Corporate license
D) D. Enterprise license
A) A. Windows 7
B) B. Windows 8
C) C. Windows 8.1
D) D. Windows 10
2. Joe, a customer, has informed a Tier 2 help desk technician that a computer will not boot up. After about ten minutes of troubleshooting, Joe is increasingly concerned and claims that the technician is wasting his time because he has already tried everything that has been suggested. Which of the following should the technician do?
A) A. Since Joe is concerned about time, suggest calling back later when Joe has more time to troubleshoot
B) B. Record the call and send it to the local intranet for future technicians to learn how to deal with calls like this one
C) C. Ask more open-ended questions to see if the issue can be narrowed down in order to properly identify the issue and save time
D) D. Inform the customer that there is a troubleshooting script that must be followed to get the issue resolved
3. Which of the following security methods BEST describes when a user enters a username and password once for multiple applications?
A) A. SSO
B) B. Permission propagation
C) C. Inheritance
D) D. MFA
4. A technician is setting up a kiosk. The technician needs to ensure the kiosk is secure and users will have access to only the application needed for customer interaction. The technician must also ensure that whenever the computer is rebooted or powered on it logs in automatically without a password. Which of the following account types would the technician MOST likely set up on this kiosk machine?
A) A. Guest
B) B. Administrator
C) C. Power User
D) D. Remote Desktop User
5. A technician has been asked to recommend antivirus software for a home PC, but the user does not want to pay for a license. Which of the following license types should the technician recommend?
A) A. Open license
B) B. Personal license
C) C. Corporate license
D) D. Enterprise license
1. Right Answer: A
Explanation:
2. Right Answer: C
Explanation:
3. Right Answer: A
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: A
Explanation:
Explanation:
2. Right Answer: C
Explanation:
3. Right Answer: A
Explanation:
4. Right Answer: A
Explanation:
5. Right Answer: A
Explanation:
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