1. A user-s Windows laptop has become consistently slower over time. The technician checks the CPU utilization and sees that it varies between 95% and 100%. After the technician closes some running applications, the CPU utilization drops to approximately 20%, and the laptop runs much faster. The next day the same user calls again with the same problem. Which of the following is a tool the technician can use to resolve the issue?
A) A. Task Manager B) B. MSTSC C) C. MSConfig D) D. PerfMon
2. A user is requesting a solution that will prevent file corruption and ensure a graceful shutdown while providing at least one hour of uptime in case of extreme weather conditions. Which of the following should a technician recommend?
A) A. Uninterruptible power supply B) B. Surge protector C) C. Power strip D) D. Power distribution unit
3. Which of the following installation types would require the use of an answer file to install the OS?
A) A. Unattended B) B. Clean C) C. Repair D) D. Upgrade
4. A Mac user-s operating system became corrupted, and files were deleted after malware was downloaded. The user needs to access the data that was previously stored on the MAC. Which of the following built-in utilities should be used?
A) A. Time Machine B) B. Snapshot C) C. System Restore D) D. Boot Camp
5. A manager requests remote access to a server after hours and on weekends to check data. The manager insists on using the server. Before granting access, which of the following is the MOST important step a technician can take to protect against possible infection?
A) A. Create a policy to remove Internet access from the server during off-hours B) B. Set the local antivirus software on the server to update and scan daily C) C. Ensure the server is patched with the latest security updates D) D. Educate the manager on safe Internet browsing practices
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