1. Which of the following steps should a technician take FIRST to prevent an electrical hazard when repairing a PC?
A) A. Put on an ESD strap. B) B. Place components on an ESD mat C) C. Disconnect the power before servicing the PC D) D. Place the PC on a grounded work bench
2. Ann, a user, calls a technician and reports that her PC will not boot. The technician confirms the memory, power supply, and monitor are all working. The technician runs internal diagnostics on the PC, but the hard drive is not recognized. Which of the following messages will be displayed?
A) A. NTLDR is not found B) B. No boot device available C) C. Operating system not found D) D. BIOS ROM checksum error
3. Ann, a user, calls the help desk regarding an issue on her laptop. While working remotely, she appears to be connecting to WiFi but is unable to retrieve her corporate email. The wireless name is listed as -ConnectMe and appears as unsecure. Which of the following should the help desk perform to fix the issue?
A) A. Remote into Ann-s system and restart the wireless adapter B) B. Ask Ann to open a browser and watch for a redirect page C) C. Advice Ann to plug an Ethernet cable into her laptop D) D. Direct Ann to run an antivirus program on her laptop
4. A project team is organized to implement a new wireless solution for a school. The team has already done the network diagrams and knows the locations that will need to be addressed in the project. The team is in the process of creating an SOW for the project as a whole and needs to add the critical pieces to the SOW to complete it and move to the next stage. Which of the following would the project team MOST likely add to the SOW?
A) A. Risk analysis B) B. Plan to change C) C. Backout plan D) D. Change board approvals
5. A user calls the help desk regarding a new Windows issue that started in the morning. The user can no longer use any locally attached devices, such as a mouse or a printer, and a reboot did not fix the problem. Which of the following would MOST likely fix the issue?
A) A. Rollback updates B) B. Disable the Windows Update service C) C. Check for updates D) D. Restore hidden updates
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