1. A user installed a new scanner on a desktop personal computer without any documentation. The scanner powers on, the lamp turns on, and then the unit stops with a failure light lit. Which of the following should the user do FIRST?
A) A. Go to the scanner manufacturer's website and download the current installation information. B) B. Check the personal computer manufacturer's support website for information about scanner installation. C) C. Find a scanner user group website and ask for help. D) D. Update the scanner firmware and drivers, then reinstall the scanner.
2. Which of the following can a user configure on an operating system so that an audible sound is made when an error message is displayed?
A) A. Encryption B) B. Hot keys C) C. Accessibility options D) D. Screen captures
3. A technician is trying to access a user's files and is unable to open any folder or file. Which of the following BEST describes the situation?
A) A. The folders contain older versions of the files. B) B. The files are corrupted. C) C. The technician needs to change the file attributes. D) D. The technician does not have permissions.
4. A user working on a laptop notices the mouse cursor frequently moves to random locations in a document while typing. Which of the following should the user doFIRST to help resolve this issue?
A) A. Ask tech support for help. B) B. Reboot the laptop. C) C. Turn off the touchpad. D) D. Reconnect the mouse.
5. Which of the following settings will a user configure as part of the initial operating system setup wizard? (Select TWO).(Select 2answers)
A) A. Backup schedule B) B. Accessibility options C) C. Multiple user accounts D) D. Time zone E) E. Computer name
Leave a comment