1. A user purchases a new desktop computer and requires assistance setting it up. Which of the following describes the BEST resource the user should reference?
A) A. Technical community group B) B. Local retail store technical support C) C. Internet search engine D) D. Manufacturer documentation
2. Which of the following is used for telepresence?
A) A. VoIP telephone B) B. Webcam C) C. Remote desktop D) D. Touchscreen
3. Which of the following storage media provides the FASTEST speeds when backing up large data files?
A) A. Offsite storage B) B. Network attached storage C) C. Locally attached storage D) D. Cloud-based storage
4. Which of the following security threats is classified as license theft?
A) A. Entering the neighbor's software key B) B. Using software to reveal a password C) C. Searching through the trash for passwords D) D. Watching what a user types on screen
5. The manufacturer of a SOHO router has released a security fix for the router. Which of the following methods should be used to apply the fix?
A) A. Change the admin password. B) B. Apply new WEP key. C) C. Update the firmware. D) D. Hold the reset button.
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