1. Which of the following should a technician investigate when using a network baseline to troubleshoot?
A) A. Tracing a network wire connectivity issue from the datacenter to a host. B) B. Determining if the server performance is degraded. C) C. Changes that have been made to the network configuration. D) D. Location of networking equipment in a rack.
2. Which of the following should be performed to verify that unnecessary services are disabled on all switches in an environment?
A) A. Packet capturing B) B. Port scanning C) C. Log scanning D) D. Baseline review
3. A junior network technician receives a help desk ticket from an end user who is having trouble accessing a web application that was working the previous day.After talking with the end user and gathering information about the issue, which of the following would be the most likely course of action for the technician to perform NEXT?
A) A. Establish a theory of probable cause. B) B. Escalate the ticket to a senior technician. C) C. Implement the solution. D) D. Document the findings and outcomes.
4. A technician is investigating the cause of a network outage. Which of the following documents should be checked to rule out configuration issues?
A) A. Change management records B) B. Inventory management C) C. Network log files D) D. Logical diagrams
5. A technician is sent to a remote office to set up a device to connect to the Internet. The company standards document requires stateful inspection. Which of the following should the technician install?
A) A. Router B) B. Multiplayer switch C) C. Firewall D) D. Bridge
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