1. Agent Email is a Cisco Unified CCX feature available in which of these packages?

A) Premium only
B) Premium and Standard
C) Premium, Enhanced, and Standard
D)



2. Where can you start, stop, and restart Cisco Unified Contact Center Express services?

A) System page on Cisco Unified Contact Center Express Administration
B) Control Center on Cisco Unified Contact Center Express Serviceability
C) Cisco Desktop Administrator
D)



3. Which three options cannot be validated using the Cisco Unified Communications Sizing Tool in a Cisco Unified CCX deployment configuration? (Choose three.)(Select 3answers)

A) number of silent-monitoring and remote-monitoring sessions
B) bandwidth requirement between Cisco Unified CCX and SocialMiner in an agent web chat deployment
C) bandwidth requirement between two Cisco Unified CCX nodes in a high availability over WAN deployment
D) bandwidth requirement for remote agents who are connected over a WAN to Cisco Unified CCX
E) number of historical reporting sessions


4. Which three fields are used in defining a CSQ in Cisco Unified Contact Center Express Enhanced? (Choose three.)(Select 3answers)

A) Agent Name
B) Automatic Work
C) WrapUp Time
D) Service Level



5. Which of the following is not an input that is required when you install Cisco Unified CCX?

A) IP address
B) default language
C) application username
D) platform administrator username