1. You are designing a Cisco Unified Contact Center Express system with four requirements: 250 configured agents 150 agents maximum logged in at any given time 30 agents able to make outbound calls 20 agents able to answer emails How many premium seats should be purchased?

A) 200 seats
B) 250 seats
C) 180 seats
D) 150 seats



2. In a high availability over Wide Area Network deployment, which option cannot be across the WAN from the active Cisco Unified Contact Center Express site?

A) SMTP server
B) ASR or TTS servers
C) wallboard server
D)



3. In a typical Cisco Unified CCX agent web chat deployment for an online retail shop, Cisco Social- Miner can be deployed in which location?

A) corporate network
B) demilitarized zone
C) Internet
D)



4. Which two resource selection criteria are available for a chat Contact Service Queue? (Choose two.)(Select 2answers)

A) Longest available
B) Most handled contacts
C) Most skilled
D) Least skilled



5. Which two tasks must an administrator perform on Cisco Desktop Administrator to support presence integration? (Choose two.)(Select 2answers)

A) Assign a contact list to a CSQ
B) Assign a contact list to a workflow group
C) Assign a contact list to a skill
D) Assign an SME to a contact list